If you are unhappy with information or communication from NurseryApprenticeship.co.uk, email elliot@rome3.io with “Complaint” in the subject line.
What to include
Explain what happened, the relevant date, the page or enquiry involved and what outcome you are seeking. Do not send unnecessary identity or financial documents.
Training-provider complaints
Training delivery, assessment, safeguarding and enrolment decisions are the responsibility of the relevant provider and employer. You should normally use their complaints procedure first. We will nevertheless review concerns relevant to whether we should continue making referrals.
Response
We aim to acknowledge complaints within five working days and provide a substantive response within 20 working days where possible.